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Withdrawals, Appeals, Complaints

Complaint Process for GHC Online and eCore Students

GHC strives to assist online students in resolving all difficulties with online classes by working with GHC faculty and staff.  The following procedures exist for handling many complaints.

Incompletes and Grade Appeals

Student Grievance Policy

The first step in addressing a grievance with a GHC faculty or staff member is to contact that individual and try to work it out.  A formal procedure exists for escalating grievances if necessary.

GHC 411

Students who have tried these avenues or have a complaint of a different kind may use the college’s problem report facility, GHC 411, to notify GHC’s eLearning team for further resolution. Click on the icon below to send a ticket.

Need help? GHC 411.

State-based Complaint Resolution Offices and Processes for Distance Education Students

Each state has a consumer office that handles complaints from distance education students.  The one for Georgia is

Nonpublic Postsecondary Education Commission
2082 East Exchange Place, Suite 220
Tucker, Georgia 30084-5305

Consumer offices in other states may be found on the State Authorization Surveys web site provided by the State Higher Education Executive Officers Association (SHEEO).

Locate your state, click on the name of agency that works on state authorizations, and look along othe left side of the resulting window for “Consumer Protection and Student Complaints.”