Registrar’s FAQs

Academic Dismissal - I am on dismissal, what do I do?

Academic Dismissal

Dismissed students will have to sit out the required amount time for their dismissal unless they submit an appeal and it is approved. The first dismissal is one semester, the second dismissal is one full academic year, and the third dismissal is three academic years.

Students wishing to appeal their dismissal should follow the instructions found in the letter sent by the Provost’s office which notifies them of their dismissal. All those wanting to appeal must reach out to the contact listed in the letter and submit a statement of appeal as well as any supporting documentation by the deadline indicated. Students may also request to speak to the committee during the appeal meeting.

Add a Course - How do I register or add a course during registration?

Add a Course

Students may drop courses without fee penalty during Registration through the end of Add/Drop.

Step 1: Log in to the Charger Portal

Step 2: Select Registration

Step 3: Click on Register for Classes

Step 4: Select term

Step 5: Use the Search Criteria to find the course you want to add

Step 6: Click the Add button from the last column by the course you want to add. This moves the course to the Summary section

Step 7: In the Summary section, on the bottom right of the screen, click Submit to move to course from pending to registered.

If you need to do any of the following, you must see any advisor for assistance with registration: register for a course overload ,register for a course as an auditor, register for two or more courses with the same course number but different titles, register for a course requiring an independent study form.

Important: Please see your academic advisor well before your registration day and time. Advising holds will prevent you from registering, so please see your advisor early so you have the best chance of registering for the courses you desire.

Note: When registering for multiple semesters, students should always make sure they have selected the appropriate Term. When registering for Summer and Fall semester concurrently, the Office of the Registrar strongly advises registering for summer semester first, then fall semester.

Address and Phone Number Change - How do I change my address, phone number?

Advanced Placement (AP) and CLEP - What is the AP program?

Advanced Placement (AP) Program, CLEP

This is the Advanced Placement (AP) Program and is available through the students high school. This enables a high school student to earn credit toward college in a variety of subjects. Academic Credit by Examination The Advanced Placement (AP) Program is available through many high schools and enables a high school student to earn credit toward college in a variety of subjects. Usually these courses are equivalent to college freshmen/sophomore-level courses such as American Government, American History, Composition, and so forth. College credit will be awarded based on standardized exams administered at the high schools in mid to late May. High school students who earn AP exam scores of 3 or higher (on a scale of 1-5) on most exams and who submit official score reports to Georgia Highlands 's Admissions Office will automatically receive credit for coursework. Scores of 4 or higher are required to receive credit for history exams.

The College Level Examination Program (CLEP) is offered at Georgia Highlands by appointment and allows persons to earn college credit by achieving appropriate cutoff scores on nationally standardized exams. Exams available cover a range of courses including math, history, government, literature, and sciences. Test registration information is available through the Testing Office. As with AP testing, CLEP is a great way to earn college credit. Not only will a person save time by not having to take a course containing material he or she already knows, but the student will also save money by not having to pay for a college class. Thus, CLEP enables a student to move through his or her freshman and sophomore years at a faster pace.

Amount of Hours Transferred - How will I know how many hours transferred?

Academic Dismissal Appeal - How do I appeal academic dismissal?

Academic Dismissal Appeal

Students may file for academic dismissal appeal by following the steps provided in the notification email/letter at the time of dismissal. However, failing courses or not attending classes will not serve as a basis for an appeal. Eligible reasons-medical reasons, death of immediate family member or other extreme mitigating circumstances. Documentation must be provided such as hospital bills, doctor bills, doctor’s diagnosis, or obituary).

Change of Name - How do I change my name?

Change or Declare Major - How do I declare a major or change my major?

Charger Portal/SCORE (PASSWORD or PIN RESET) - I cannot access my Charger Portal account.

Class Offerings, Schedule of Classes - Where can I find a list of class offerings or schedule of classes?

Closed Course Override/Error - How do I get a closed course override?

Closed Course Override/Error

The CLOSED SECTION error occurs when students attempt to register for a class that is full. To resolve this error, students should register for another section of the course or select a different course. Closed course overrides are available through the academic department only during the drop/add period. Students will need to contact the instructor of the course and request a "SEATS" overrride. If approved, the department will enter the approval code in SCORE. The student must then register for the course.

Credit by Examination (AP, IB, CLEP, Military) - How do I get AP, CLEP, or Military credits?

Dean's List - How am I placed on the Dean's List?

Dean's List

Academic excellence is recognized by inclusion on the Dean’s List. Students who complete nine semester credit hours in a given semester, excluding developmental studies course work, and earn a GPA of 3.5 or higher will be named to the Dean’s List for that semester. Students who meet the Dean's List requirements will be notified by the VPAA's office via email. https://sites.highlands.edu/academic-affairs/contact-us/

DegreeWorks - What is the DegreeWorks?

DegreeWorks (@ Symbol on Degree Audit) - SCORE, @ symbol on degree audit

DegreeWorks (Fall Through) - Why does DegreeWorks list courses I have taken that cannot be applied to my degree?

DegreeWorks (Courses Not in Correct Areas) - My courses are not falling into the correct areas. Why is this problem happening and how can it be resolved?

DegreeWorks - Courses Not in Correct Areas

DegreeWorks uses a priority system for assembling courses into areas. Often, courses may satisfy multiple requirements and DegreeWorks will use the best fit according to the hierarchy programmed. When a new course that will also satisfy this requirements is taken DegreeWorks will make adjustments to where courses are used. If you have registered for your last term and your degree audit needs adjustments, you should meet with your academic advisor. In addition, courses taken during the current semester that have already been completed but have not yet rolled into academic history may fall into the elective category as unused. This is due to timing and will correct itself after the term has completed.

DegreeWorks (Major Not Correct) - My major not correct in DegreeWorks. How can I update this?

DegreeWorks (Two Degrees) - I am getting two degrees, however only one appears on the worksheet.

DegreeWorks (Preview of Major Change) - I want to change my major. How can I view the way that my degree audit would change if I did change my major?

Directory - Where can I find a directory of all Faculty and Staff?

Drop Classes - How do I drop a class during drop/add or during registration?

Drop vs. Withdrawal - What is the difference between a drop and a withdrawal?

Drop vs Withdrawal

Drops can only occur during the drop/add period for each semester. When a student drops a class the class is completely removed from a student's record. It is as if the class was never registered for. Students will receive a refund for classes dropped during the drop/add period if the class was paid for before the drop occurs.

Withdraws occur after drop/add ends. Students may withdraw in the Charger Portal or by completing a Course Withdrawal form. There is no refund for withdrawing from a course on your schedule. A grade of W is earned in a withdrawn course and will not affect your GPA.

Dropped Registration - My classes were canceled for nonpayment, what do I need to do?

Enrollment Verifcation/Certification - What is a certification of enrollment?

Enrollment - Certification

Georgia Highlands College has authorized the National Student Clearinghouse to act as our agent to provide Enrollment Certifications for students and third parties through Myhub. Myhub is a free and secure online resource provided by the National Student Clearinghouse that provides access to verified education records.

Current Students

Click the link: Myhub
Log in with your GHC SSO credentials (email address and password)
Download an Enrollment Verification Certificate to print or save to PDF

Current students can also access this site using the Enrollment Verification link on the Student Advising Profile in the Charger Portal.

Find more here: https://sites.highlands.edu/registrar/enrollment-certifications/

FERPA (Marking Record Confidential) - How do I request my record to be confidential? What directory information can be released?

FERPA - Marking Record Confidential

Directory Information: Directory information will be withheld if requested by the student. To withhold directory information, the student must complete the FERPA Directive for Academic Records Form and submit to the front office to the campus of your choice or directly to the Office of the Registrar. Registrar's Office Forms

The items below are designated as “Directory Information” at the Georgia Highlands College and may be released for any purpose at the discretion of the Georgia Highlands College.

Student’s name
Student's hometown
Major ﬁeld of study
Enrollment status (e.g., full-time, part-time)
Participation in officially recognized activities and sports
Dates of attendance
Degrees, honors, and awards received
The most recent educational institution attended
Height and weight of athletes
Class level
Institution-assigned email address only to other, current students (Current students may not request email listings of the entire student body or segments thereof, except for academic purposes.)

For more information view our FERPA GUIDE

Final Grades Posted - When and where will grades be posted?

Final Grades Posted

Grades are posted two to three business days after the final grade due date at the end of the full semester. All final grades, including those for first 8-week classes are posted at that time. All end or term processing must be completed before grades will be posted. Once available students can see final grades in the Charger Portal. Check the academic calendar for exact final grades due dates.

GPA - What does my GPA need to be for me to no longer be on academic warning or pobation?

Grades Changes - How do I get a grade change?

Grades (Incomplete) - I received an "I" incomplete grade how long to I have to complete the work for the class?

Grades - Incomplete

An “I” must be removed within two semesters of residence, or one calendar year, whichever is shorter, or it will automatically become an F. An “I” grade is not given in Learning Support courses. Arrangements for the removal of an “I” should be made with the instructor during the semester immediately succeeding the semester in which the “I” was awarded. Students do not re-register for a class in which an “I” has been given.

Graduation

Holds - I have a hold on my account, what do I do?

Holds

Registration Holds are set up to require students to take certain actions prior to registration for the next semester. It is recommended that students resolve holds before registration opens. Holds can be viewed by logging into the Charger Portal, Student Advising Profile.

A department may place a hold on a student account if the student has outstanding financial obligations, missing academic requirements or has not returned property such as books or equipment. These holds usually prevent the student from registering for classes or graduating from the College. It is the student’s responsibility to check their record and to contact the department which placed the hold to determine steps needed to remove the hold. Holds are release by whoever placed them not the Registrar's Office.

Independent Study - How do I register for an Independent Study Course?

Independent Study

Students who wish to complete a course offered by the College on an independent study basis may do so with permission from the instructor and the academic dean of the division through which the course is offered. The academic dean will arrange for registration in the course for the student. These arrangements must be made before the beginning of the semester. The instructor shall establish requirements for successful completion of the course. Academic credit earned through independent study is recognized as official course credit.

Late Drop/Add - What is a Late Add/Drop and how do I get one?

Late Drop/Add

Students dropped for non-payment or non-attendance may ask to be reinstated. Students dropped for non-payment must complete the Schedule Change After Add/Drop form, obtain all required approvals and submit all by the reinstatement deadline. Students dropped for non-attendance must reach out to the professor for reinstatement. The professor must then email the Regsistrar's Office by the reinstatement deadline if the request is approved.

Maximum Hours Transferred - How many hours can I transfer?

Minimum Grade for Transfer - What grade must I make for a course to transfer?

Minimum Grade for Transfer

Transfer credit may be awarded for coursework with a minimum grade of “D”. However, ENGL 1101 English Composition I and ENGL 1102 English Composition II equivalents, courses satisfying Field of Study requirements (effective for 2023-2024 catalog and later), major course requirements, major electives, and courses where a grade of "C" or better is required as indicated in the catalog, a grade of "C" or better is required.

Online Course Registration - How do I register for eCore classes?

Overload Requests - How do I get approved for an overload, to take more than 18 hours?

President's List - How do I get on the President's List?

President's List

Academic excellence is recognized by inclusion on the President's List. Students who complete nine semester credit hours in a given semester, excluding developmental studies course work, and earn a GPA of 4.0 or higher will be named to the President's List for that semester. Students who meet the President's List requirements will be notified by the VPASA's office via email. https://sites.highlands.edu/academic-affairs/contact-us/

Probation - I am on probation, how do I get back into good standing?

Refund for Withdrawing - How do I receive a refund for withdrawing?

Refund for Withdrawing

A student must completely withdraw from ALL classes for the semester in order to receive a refund. If a student withdraws from ALL classes after the last day of the drop/add period and before the “Last Day to Withdraw without Academic Penalty” for the specific semester, students are entitled to a partial refund of tuition depending on the percentage of the semester that has passed since registration.

Refund Policy GHC Institutional Refund Policy: The refund amount for students completely withdrawing from the semester after the last day to drop/add for the term is based on a pro rated percentage determined by dividing the number of completed calendar days in the semester by the total calendar days in the semester. The total calendar days in a semester includes weekends, but excludes breaks of five days or more. The unearned portion shall be refunded up to the point in time that the amount equals 60%. All approved refunds will be deposited to the student's account six to eight weeks into the semester by the Bursar’s Office.

Effect On Extra Curricular Eligibility -Depending on the extra curricular activity a student is engaged in, withdrawing from a course(s) may impede a student's eligibility to participate. If a student does not know the eligibility rules that govern their activity, the student may go to the director of that area for clarification.

Effect On Financial Aid - For further information, please consult the Office of Financial Aid or https://sites.highlands.edu/financial-aid/. Withdrawals count as “attempted” hours which financial aid includes in the aid calculation.

Registration - When is registration?

Registration Errors - I am getting a registration error.

Registration Errors

During registration, students may encounter registration errors and receive a short error message when the screen is refreshed. Students will see the message **Web Registered** displayed by a course when registration is completed.

Registration Error Message How to Resolve

CLASS RESTRICTION: Refers to a course that is restricted by student classification. To resolve this error, students must select a different course or seek override permission from the academic department offering the course. If approved, the department will enter the approval code in the Charger Portal. The student must then register for the course.

CLOSED SECTION: Occurs when students attempt to register for a class that is full. To resolve this error, students should register for another section of the course or select a different course. Closed course overrides are available through the academic department only during the drop/add period. Students may request a "SEATS" override from the instructor of the course. If approved, the department will enter the approval code in the Charger Portal. The student must then register for the course.

CRN DOES NOT EXIST: Occurs as a result of not using the correct CRN for a specific semester. To resolve this error, either enter in the correct CRN grouping (as indicated below) or select a different term. Semester CRN Fall Semester Begins with 8#### Spring Semester Begins with 1#### Summer Term Begins with 5####

DEPARTMENTAL APPROVAL: Occurs when students attempt to register for courses that are reserved for specific groups of students. To resolve this error, students will need to contact the academic department teaching the course in order to obtain permission to enroll into this course. Once permitted, the student must login to the Charger Portal and register.

DUPL CRSE WITH SEC-XXXXX: Occurs when students attempt to register for the same subject and course number twice. Students needing to register for more than one special topics course will need to contact an advisor.

LEVEL RESTRICTION: Occurs when undergraduate students attempt to register for graduate level courses. To resolve this error, students should only select undergraduate level courses.

MAJOR RESTRICTION: Occurs when students attempt to register for courses that are reserved for a specific degree/major or groups of majors. To resolve this error, students should register for another course or seek override permission from the academic department offering the course.

MAXIMUM HOURS EXCEEDED: Occurs when students attempt to register for more than 18 credit hours. To resolve this error, students may request overload permission from the Provost.

PREQ & TEST SCORE-ERROR: Occurs when students attempt to register for courses in which they do not meet the course prerequisites. Course prerequisites are checked during the registration process. To resolve this error, students should register for a different course or the prerequisite in which they meet course prerequisites. When registering for a science course that requires a lab, both the lecture and lab courses must be registered for successfully at the same time. You will receive a course PREQ & TEST SCORE or CORQ Course XXXX REQ ERROR until registration for both courses (lecture and lab) are successful.

TIME CONFLICT WITH XXXXX: Occurs when students attempt to register for courses that conflict or overlap by date and time. To resolve this error, students should register for courses on a different date and time.

Repeat a Course to Replace a Grade - Can I repeat a course to replace a grade?

Repeat a Course to Replace a Grade

Students may elect to repeat the course in an effort to earn a higher grade. The highest grade will be computed in the institutional GPA. All attempts at all courses will be maintained in the cumulative GPA. When the student transfers to another college, that college will determine how repeated courses will be handled in the transferring GPA. All coursework earned remains a part of the student academic history.

SAP vs. Academic Probation and Dismissal - What is the difference between SAP and Academic warning, probation, and dismissal?

SAP vs. Academic Probation and Suspension

SAP is for financial aid purposes only.

Academic Warning: All students who fail to meet academic standards will be on Academic Warning the next semester of enrollment.

Academic Probation: All students, who fail to meet the conditions to be removed from or stay on Academic Warning will be placed on Academic Probation the next semester of enrollment.

Academic Dismissal: Students who do not earn a minimum term grade point average of 2.0 while on Academic Probation regardless of the cumulative institutional GPA will be dismissed for one semester. Readmission on probation will be automatically allowed after one semester of dismissal. Students on probation who do not make satisfactory progress after returning from an initial dismissal will again be dismissed, this time for one calendar year. Readmission on probation will be automatically allowed after one year of dismissal. Students on probation who do not make satisfactory progress after returning from a second dismissal will again be dismissed, this time for three calendar years.

Study Abroad - How do I register for a study abroad course?

TAP Student Registration - When can a TAP student register?

TAP Student Registration

A TAP student is an employee university or another university and is eligible to register prior to the Final Registration phase ONLY. TAP participants are also allowed to register towards the end of during the drop-add registration period.

Do I need to fill out a TAP application for every semester? Yes.

Why is there a separate registration period for USG employees? Eligible USG employees may participate in TAP on a space-available basis, only. Therefore, the employee registration period follows the regular registration period.

Transcripts (Content) - What will be included on my transcript?

Transcript (Cost) - How much will my transcripts cost?

Transcripts (Hold for Grades) - If I mark Hold for Grades on my transcript request, when will my transcript be ready?

Transcripts ( Hold for Degree Awarded) - If I mark Hold for Degree Awarded on my transcript request, when will my transcript be ready?

Transcripts - Hold for Degree Awarded

Transcripts that are requested to be held for degree awarded will not be sent until after the due date for all final grades to be posted, all end of term processing is complete, and all degrees are evaluated and awarded. It takes 2-3 weeks after final grades are due for all degrees to be awarded. https://sites.highlands.edu/registrar/registrar/transcripts/

Transcripts (Request) - How do I request my transcript?

Transient - How do I get a permission to be a transient to another school?

Transient

Students who wish to be a transient student at another institution for a semester must apply for admission to the school they wish to attend. Students wishing to be transient at another institution must request to have a transient letter sent to the other institution by completing the Transient Request form. GHC students are responsible for verifying that courses taken at another institution will transfer back to GHC by reviewing transfer course information available online. Students must request a transcript be mailed to GHC after the course has been completed. The transient course will not be included in your GPA at GHC. Repeating a course as a transient student at the other institution will not replace the grade received at GHC.

Transient (Eligibility) - Am I eligible to be a transient student at another institution?

Transient (Financial Aid) - How does financial aid work as a transient student?

View Class Schedule - How can I view my Class Schedule?

View My Grades - How do I see my grades?

Withdrawal (Course) - How do I withdraw from a class or classes?

Withdrawal (Course)

A student without holds may complete an online withdrawal through the Charger Portal. Students who have holds that prevent online registration must complete a Course Withdrawal Form or Full Withdrawal Form. The Full Withdrawal form is used to completely withdraw from all classes.

Charger Portal Withdrawal:

Step 1: Log in

Step 2: Select Registration

Steps3: Select the term for the course to withdraw

Step 4: In the Summary section a the bottom right select WW - Web Withdrawal from the drop down list next to the course you want to withdraw

Step 5: Click the Submit button to change course from registered to withdrawn

Withdrawal (Deadline) - Where can I locate the withdrawal deadline dates?

Withdrawal (Hardship) - How do I obtain a Hardship withdrawal from a class or classes?