Frequently Asked Questions
How am I going to be contacted regarding my account?
Student email is our main source of communication with our students.
Check it frequently for announcements.
Where’s my refund?
Students can view their account online at anytime to see if a refund is due and processed. Refunds are processed at a minimum of once a week and are refunded within 14 days after the credit is placed on the account.
Why do I owe money back to the college?
There are many reasons that money could be owed back to the college however the most common is withdrawing from the semester by a financial aid recipient. All students are recommended to speak with an academic advisor and a financial aid advisor PRIOR to completing the withdraw process.
How do I pay for my classes?
Payments accepted online include credit cards and E-Check.
We accept MasterCard, American Express, and Discover. *NO VISA*
Please note that a convenience fee is added to all credit card transactions.
All Business Office locations accept cash, check, or money order.
To pay your account balance click here https://www.highlands.edu/pay-your-account/
Can I make installment payments on my semester charges?
No, Board of Regent policy states that payment is due at time of service.
All charges not paid or guaranteed by financial aid, will result in classes being dropped for non-payment.