“Making the Transition – Becoming the “Boss”

• Distinguish among “doing,” “managing,” and “leading”
• Learn the expectations of a front-line leader
• Understand the five levels of leadership
• Appreciate the value of creating your leadership brand

Inclusive Leadership

• Distinguish between diversity and inclusion
• Recognize the presence of unconscious biases
• Appreciate the skills required in an inclusive workplace

Leading Others – Creating a Motivating Climate

• Distinguish between performance gaps caused by skill deficiencies versus “will” deficiencies
• Deliver meaningful feedback to redirect performance when performance outcomes do not meet expectations
• Distinguish between expressing appreciation and giving praise
• Deliver meaningful praise and recognition for performance progress and accomplishments
• Understand the delegation process and how to determine what delegation level is appropriate for the situation

Managing Yourself

• Identify critical priorities for success as a leader
• Understand the impact your natural interaction style has on others and how their interaction styles impact you
• Learn how to adjust your approach to fit team members’ needs – and why this is important to your success
• Distinguish between “urgent” and “important” demands and learn how to proactively manage competing demands

Communicating with Impact

• Appreciate the need to communicate intentionally and recognize the goals of work conversation
• Identify barriers to effective communication and ways to overcome them
• Practice the skills required to build your conversational capacity
• Use an effective strategy for addressing almost any workplace issue and achieve desired outcomes

Leading Others – Developing Skills

• Learn the situational leadership approach
• Distinguish between directing and supporting behaviors
• Deliver effective direction and job instruction
• Know when to direct and when to coach

Dealing with Difficult People

• Understand what makes difficult people act in challenging ways
• Develop strategies to minimize the effects of difficult behavior on your team’s performance
• Establish zero tolerance for workplace bullying and harassment
• Conduct difficult conversations to achieve productive results

Effective Problem-Solving and Decision-Making

• Distinguish between symptoms and problems to focus on the root cause
• Understand your role in managing the problem-solving/decision-making process
• Choose the appropriate decision-making approach
• Create a culture of accountability

Dealing with Conflict

• Reduce team members’ fear and insecurity when dealing with change
• Defuse anger and reduce defensiveness in tense situations
• Identify and act on the root causes of conflict using the appropriate resolution strategies
• Facilitate conflict resolution among team members