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How to Enroll with Duo

Get Ready to Enroll in Duo

  • Make sure you have access to a computer and the phone, tablet, or FIDO2/WebAuthn security key that you will be using with Duo before you begin.
  • [smartphone/tablet users] Ensure your device has a passcode, pattern, or biometric screen lock enabled.
  • [smartphone/tablet users] The Duo Mobile app may prompt you to allow notifications and camera access (to scan a QR code). Both are required for the enrollment process. However, you may disallow camera access once the enrollment process is complete.
  • [smartphone/tablet users] You may download the Duo Mobile app at any time, but do not open the app until prompted in the instructions below.

Duo Enrollment Instructions

Sign in to the Duo Security Web Portal.

Click the “Start setup” button.

Start setup screen

For this example, we will be enrolling a mobile phone. Select “Mobile phone” and click “Continue.”

Device type selection screen

Enter your mobile phone number in the box provided. Be sure to check the confirmation box and then click “Continue.”

Phone input screen. Check the checkbox to confirm entry. Press continue.
iPhone and Android phones can install a mobile app to receive push notifications

Phone Operating System selection screen
The enrollment process will prompt you to install the appropriate app.

Phone installation screen

Open the Duo Mobile app on your phone and tap the “+” button. Then scan the barcode.

Duo Activation with QR Code screen

You will receive confirmation that your barcode was correctly scanned. If you encounter an error, try holding your phone’s camera slightly closer or further from your computer and make sure the entire barcode is visible.

Activation confirmation screen

If you use the android or iOS app as directed above, you should see a congratulations page. You are finished.

 

If you selected “other” for type of cell phone continue below:

You now must verify ownership of the phone by using one of the following methods:

  1. Select “Call me” and you will receive a voice phone call that will repeat a confirmation number. Enter this confirmation number in the box provided.
  2. Select “Text me” and you will receive a text message. We will be selecting this option for this demo.

Verify ownership screen
After clicking on “Text me” above, you will receive a text message on your phone:

Text message with verification code
Enter the verification code you received on your phone in the box provided and click “Verify.”

Enter your verification code. Click Verify.
If you have successfully entered the correct code, a check mark will appear and you can now click on “Continue.”

A check mark appears when you add correct code

Congratulations on enrolling your phone with Duo!

enrollment successful screen