Georgia Highlands College brought home two Gold Awards, one Silver Award and a Bronze Award from the 2016 Chancellor’s Annual Service Excellence Awards at Georgia College in Milledgeville on Tuesday.

The Chancellor’s Service Excellence Awards recognize individuals, teams, leaders, ambassadors, process improvement projects, and institutions that have demonstrated outstanding, “above and beyond” service to the students, colleagues and other customers of the USG over the last year. Among the 31 USG institutions, GHC received the following recognitions:

Library and College Testing won the Gold Award in the Outstanding Process Improvement: Increase Effectiveness and Efficiency Award category for the College Testing Initiative.

This award recognizes teams, departments or divisions that designed and implemented process improvements or initiatives over the last year that significantly increased effectiveness and efficiency. Projects were considered on the basis of improved service times, improved quality of service, and the significance of the positive impact on their customers (students, colleagues, community). Susan Vines accepted the award on behalf of the Library and College Testing.

The GHC Quality Matters Initiative was awarded the Gold Student Improvement Initiative of the Year Award in the Outstanding Process Improvement: Increase Service to Students Award category.

This award recognizes teams, departments or divisions that designed and implemented process improvements or initiatives over the last year that significantly improved service to students. Projects were considered on the basis of improved service times, improved quality of service, and the significance of the positive impact on their customers (students, colleagues, community). Quality Matters Initiative Project Leader Katie Bridges accepted the award on behalf of the team.

Vice President for Human Resources Ginni Siler won the Bronze Award for Service Excellence – Outstanding Leader (Administrator level).

This award recognizes administrator-level employees who, through their extraordinary leadership over the last year, demonstrated outstanding service to students, colleagues and other customers of the USG, and promoted a workforce culture that fosters “above and beyond” service experiences.

The college as a whole under President Don Green won the Silver Award for Outstanding Institution of the Year and President.

This award recognizes an institution and president that demonstrated the highest commitment and performance levels in service excellence across the institution over the last year, including “Best Practice” accomplishments and employee activities that foster service excellence. Consideration was based on participation in programs and initiatives that resulted in service excellence improvements; performance measurements (e.g. Key Performance Indicators-KPIs, customer satisfaction survey results, and achievements as reported in their Service Excellence Improvement Plans or other reports. Winners were selected based on seven attributes of service excellence: RESPECTFUL, ACCESSIBLE, INFORMED, SUPPORTIVE, CULTURE OF COLLABORATION OR TEAMWORK, HIGH MORALE OF EMPLOYEES, ORGANIZATIONAL PERFORMANCE.