Interacting with customers, colleagues and supervisors can involve difficulty. Conflict often arises over goals, expectations, the way to do things or personality differences. Dealing With Difficult People will help you gain more power to influence and build relationships in difficult situations and to prevent conflicts from occuring. This three hour session includes video examples and live practice.

Come join the Center for University Learning on Tuesday, October 7, 2014, at KSU Center, Room 174, from 1PM – 4PM for Dealing With Difficult People!

Participants in this course will learn to:
– Identify the causes of difficult behavior.
– Develop strategies to address difficult behavior.
– Practice applying strategies effectively.

**The deadline to register for this course is: Monday, October 6, 2014.

Click here to register for this course: http://tinyurl.com/kennesaw-pdc