Upcoming USG Service Desk Changes

We have some exciting news! Effective Jan. 1, we’ll offer one centralized point of contact for all your support needs. Instead of reaching out to either the OneUSG Connect Support team at oneusgsupport@usg.edu or ITS at helpdesk@usg.edu, you can simply contact the USG Service Desk via support@usg.edu. New USG Service Desk contact details: Phone: 877-251-2644 Email: support@usg.edu Portal: https://usg.service-now.com/usgsp As we look […]

2025 Open Enrollment Education Sessions

USG – 2025 Open Enrollment Education Sessions Schedule – October – November 2024 Active Employees OE Information Session Monday, October 28 Teams Webinar 10:00am – 12:00pm OE Information Session Monday, November 4 Teams Webinar 2:00pm – 4:00pm Retirees Transitioning to Medicare Monday, September 30 Teams Webinar 9:00am – 11:00am Transitioning to Medicare Wednesday, October 2 […]

Securing Sensitive Information Changes Oct. 12 Downtime and Training

Employees, We are pleased to announce that there is a comprehensive knowledge article for employees to learn details about what to expect with the changes that are occurring on Saturday, Oct. 12, at noon. Link to knowledge article: https://usg.service-now.com/usgsp?id=kb_article_view&sysparm_article=USGKB0012919 As a reminder, considering the growing threat of cyber-fraud targeting sensitive employee data, our OneUSG Connect […]