SSC Call Center Extended Hours and OneUSG Connect Resources – August 2019

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In preparation for the return of faculty, staff, and students on campus at the beginning of the academic year, the Shared Services Center (SSC) will extend business hours Monday, August 12, 2019, through Friday, August 23, 2019, from 8 a.m. – 5:30 p.m.

Self Service Resources
To assist the institutions during this busy time, we have included links to the OneUSG Connect Employee Self Service and Manager Self Service tutorial resources located on the OneUSG Connect Training website at https://www.usg.edu/oneusg_connect/ under Employee Services > Self Service Training. These job aids and training videos contain common questions answered by OneUSG Connect Support as well as the following “how to” instructions:

Employee Self Service

  • Record and submit time worked
  • Review pay check
  • Request leave/absence
  • Review personal information and more

Employee Self Service resources can be found at: https://www.usg.edu/oneusg/training/module/category/employee_self_service

Manager Self Service

  • Approve reported time worked by employees
  • Approve leave/absence requests
  • Review employee work schedule
  • View actions and alert transactions
  • Initiate employee job changes and more

Manager Self Service resources can be found at: https://www.usg.edu/oneusg/training/module/category/manager_self_service