OneUSG Connect is experiencing an issue with some biweekly employees not receiving their full pay for all hours worked. This issue is due to employees incorrectly entering their time and managers not reviewing/resolving high-exception notifications indicating an error on the timesheet.

• Employees must review/resolve high exceptions to ensure they are compensated correctly.
• High exceptions, occurring on any day, will prevent reported time and absence requests (for that day) from processing to payable time.
• When high exception notifications are not resolved, the employee is underpaid for hours worked.

Learn how to review/resolve high exceptions by going to the OneUSG Training Guide and Job Aid at OneUSG Connect Training and selecting Employee Services > Self Service Training > Training for Employees > Employee Self Service- Time and Labor > How Do I View My Timesheet Exceptions (last option). There is a video and job aid.